FAQ

Shipping & Delivery

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping typically takes 5-9 business days depending on your destination and local customs clearance. You will receive a tracking number by email as soon as your order ships. Customs clearance or peak seasons may add a few extra days.

Do you ship internationally?

Yes, we ship worldwide. Free standard shipping applies to all orders over $39 USD. Orders under $39 are charged a flat shipping fee shown at checkout.

Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with a tracking number and link.

Are duties and taxes included?

No. Import duties, taxes and customs clearance fees (if any) are the responsibility of the recipient and are not included in the item price or shipping cost.

Returns & Refunds

What is your return policy?

We offer a 30-day return window on unworn items in their original condition and packaging. Please visit our Returns and Refunds page for full details.

How do I start a return?

Contact our customer care team with your order number, and we will guide you through the return process.

When will I get my refund?

Refunds are issued to your original payment method within 5-10 business days after we receive and inspect your returned item.

Our Brand Name

Why is the brand called both RSNY and RIPPLE SPIRAL NEW YORK?

RSNY is the short form of our full brand name, RIPPLE SPIRAL NEW YORK. Both names refer to the same brand and the same high-quality jewelry. The name RIPPLE SPIRAL represents vortex ripples, expressing our brand's fashion attitude and our influence on the fashion world. RSNY is simply our everyday short name for the same brand.

Is RSNY related to other brands with similar initials?

No. RSNY (RIPPLE SPIRAL NEW YORK) is an independent brand founded in the United States. We are not affiliated with any other brand whose name contains similar initials.

Product & Care

How do I care for my jewelry?

Avoid contact with water, perfume, and cosmetics. Store pieces in the provided pouch or box when not worn. Gently clean with a soft, dry cloth.

Are your products hypoallergenic?

Our jewelry is made from high-quality materials designed for sensitive skin. If you have a specific allergy concern, please contact us before ordering.

Contact

Still have questions? Visit our Contact Us page or email our customer care team. We are happy to help.